Employee grievances

Date last reviewed

Friday, June 23, 2017

Sarah Thompson, a lawyer at McGuireWoods London LLP, explains what to do if you receive a complaint or grievance from an employee.


Who should watch this?

Watch this if you have received a grievance from an unhappy employee and want to know how to deal with it, or if your organisation is drafting its grievance policy.

The content of this video is accurate as at June 2017 (but see 'Update' section below).

What does the video cover?

The video will cover questions such as:

  • Must we have a grievance policy and what does it need to include?
  • What should we do if an employee raises a formal grievance?
  • Do we need to allow the employee to appeal a decision?
  • What do we do if a volunteer (rather than an employee) makes a complaint?
  • What if there is a cross over with a disciplinary procedure on the same issue?

Running time (10mins)

  • Title page (0.23)
  • Introduction (0.23)
  • Overview (0.44)
  • Employees (1.04)
  • Procedure requirement and dealing with volunteers (0.46)
  • Grievance policy (1.43)
  • ACAS (1.04)
  • Grievance procedure part 1 (1.48)
  • Grievance procedure part 2 (0.49)
  • Overlapping (0.23)
  • Practical steps (1.05)
  • Summary (0.09)


‚ÄčAny references in this video to the ACAS Code of Practice should be construed as references to the revised Code which came into force on 11 March 2015.

Special thanks to

Sarah Thompson and McGuireWoods London LLP

How did we do?

Did you find this resource useful?  Are there other topics you would like to see covered in a video?  Email us at nfp@lawworks.org.uk


LawWorks, the presenters, and the organisations involved in producing these resources cannot accept any responsibility or liability for the use of the materials and they are not a substitute for taking appropriate legal advice.

Date last reviewed

June 2017

Date of publication

Friday, January 15, 2016

Area of law

Type of Resource

Year of Publication