This session will provide an overview of the process to claim Universal Credit.
Delivered by Jamie Haynes, Citizens Advice Rhondda Cynon Taff, the session will include an introduction to Universal Credit, cover key knowledge areas around Universal Credit claiming process, and highlight some issues and problems.
Areas covered include:
- What is Universal Credit
- Eligibility and claiming
- Awards and elements
- Issues and rules
At the end of the session participants will have an understanding of the Universal Credit claim process, allowing them to support clients.
The session will also provide details of how to refer and signpost clients to additional support including the UC Help2Claim service delivered by Citizens Advice.
The session will be delivered using Zoom.