This training will provide an overview of Universal Credit, including:
- background and context;
- overview of claiming process;
- common issues affecting Universal Credit clients;
- solutions to mitigate against the harsher aspects of Universal Credit e.g. advance payments; and,
- where to source help for clients.
We are grateful to Citizens Advice RCT for delivering this training.
A buffet will be available from 12.00pm for a 'working lunch' during training.