An introduction to Universal Credit

This session provides an overview of Universal Credit, including:

  • background and context;
  • overview of claiming process;
  • common issues affecting Universal Credit clients;
  • solutions to mitigate against the harsher aspects of Universal Credit e.g. advance payments;
  • where to source help for clients.

Download the slides:

Our thanks to Citizens Advice RCT for delivering this training.


Year of Publication

Type of Resource

Date of publication

Friday, September 6, 2019

Area of law

Date last reviewed

Monday, February 10, 2020