The project has two goals - making the overall process smoother and more effective for clinic coordinators, and increasing the quality and amount of client impact data collected. This should enable LawWorks and the clinics to learn and improve their practice, and to communicate more effectively, whether with funders or with those making relevant policy and practice decisions.
The project has had three stages:
- A review of LawWorks’ current monitoring practice, and that of other similarly structured networks
Better Information - Monitoring Across Networks Report.pdf - Developing, piloting and then rolling out a national client outcomes telephone feedback questionnaire Better Information - Pilot Summary.pdf
- Reviewing, redeveloping, piloting and then rolling out a shorter annual clients stats questionnaire
LawWorks has received funding from the Ministry of Justice under the Litigants in Person Support Strategy to deliver this development work. An independent consultant, Milla Gregor, is delivering the work alongside the LawWorks Clinics team and an advisory group of clinic coordinators.
The results are now available from the final stages of our client outcomes monitoring work.
Who’s on the advisory group?
A group of clinic coordinators from different clinic types have been brought together to advise on this work.
- Shyam Popat – South West London Law Centre (SWLLC)
- Shiva Riahi – UCL Centre for Access to Justice
- Mabel Thompson – Cardiff Court Family Advice Clinic
- Neil Powell – Cardiff Law Clinic
- Linden Thomas – Centre for Professional Legal Education and Research, Birmingham Law School
- Tony Martin – BPP Law School
- Chris Simmonds – Northumbria University Student Law Office
- Mohamed Merali – Citizens Advice Brent
- Sarah Guy – University of Plymouth
- Sam Hussain – University of Bedfordshire
- Ben Robinson – City University
- Lee Hansen – Essex University
- Catherine Evans – London South Bank University
- Deborah Acquaah – Kings College University
- Gill Hutchens – Sheffield University
- Ahsan Khan – Shoosmiths
Want to get involved?
We’d welcome your views. If you’d like to comment on our impact work please get in touch via impact@lawworks.org.uk